extremely pleased with the service from order to delivery. ordering was easy from the excellent website. Delivery was prompt and packaging perfect. Snail arrived happy and healthy and immediately began chomping on banana. Contents of starter kit are plentiful and very generous for the price. I was very surprised at the amount included. I've never seen such value for money. Even the box the snail came in is study and be used to store food for the snail once snail transferred to new home. Thank you for an excellent service. You deserve to prosper.