Here at Snails4you we want you to feel a valued customer, and rest assured that your order with us, will reach you in top condition. So we offer you an exclusive live arrival guarantee.  We will always endeavor to have your order shipped as promptly as possible, whilst avoiding delays in the post over the weekend. Should your snails not reach you alive for whatever reason, then simply contact us and we can either re send you another order free of charge, or offer you a full refund. 


This will be subject to photo evidence being submitted. We can only offer this guarantee to orders once they have been received. After  48 hours of acceptance, the guarantee becomes null and void.

Should you wish to make a claim then please Contact us, stating whether you wish to have the order resent or a full refund.