Here at Snails4you we want you to feel a valued customer,
and rest assured that your order with us, will reach you in top condition. So we
offer you an exclusive live arrival guarantee. This is only available to all UK
customers. We will always endeavor to have your order shipped as promptly as
possible, whilst avoiding delays in the post over the weekend. Should your
snails not reach you alive for whatever reason, then simply contact us and we
can either re send you another order free of charge, or offer you a full refund.
International customers are covered by this arrive alive guarantee as well, but with further terms. If the snail should die in transit, then you would still be eligible for a free replacement snail, or full refund, on receipt of photo evidence within 24 hours of receiving the snails, but you would need to cover postage costs for the replacement snail. This is only because often the postage cost is greater then the order total, so can only be covered the one time. After that, any replacement snail would be free of charge, but the postage would need to be paid by the customer.
This will be subject to photo evidence being
submitted. We can only offer this guarantee to orders once they have been
received. After 24 hours of acceptance, the guarantee becomes null and
Should you wish to make a claim then please Contact us, stating
whether you wish to have the order resent or a full refund.