We pride ourselves on our fast and speedy service to ensure your snails reach you in a safe and timely manner. All snails are health checked before leaving us, no ill snails will be sent. For the journey the snails are sent inside hard plastic storage containers filled with damp sphagnum moss to keep them moist and safe during the journey.
We can send snails worldwide, except to the USA, but please be aware of your countries regulations regarding live imports before hand. Once the snails leave us we cannot guarantee alive arrival into any country outside the UK.
We do offer an arrive alive guarantee with all our snails sent in the UK. If for any reason, your snail doesn't reach you or does indeed die during transit, a very rare occurrence, then we will endevour to resolve this issue right away for you. We can offer you a full refund or replacement snail(s) at your discretion. This will be subject to you providing proof that the snail did indeed arrive dead - photographic proof will be required as standard and possibly return of the dead snail. Upon this you will be issued a full refund or the option to have your order resent to you at no extra charge. Once the snail has reached you alive then the snails health is down to you. We cannot offer refunds or replacements for snails that have been in your care.
All of our packages are sent by first class recorded as standard with the option of special delivery or added heat packs, as recommended during the colder months. If you have any questions please contact me.
Standard Shipping Charges
Please note postage is added to your order during checkout. Postage is capped at £7 for small orders. Postage will drop for larger orders.
Orders for 0.99p - £49.99 postage will be £7
Orders for £50.00 or more will incur free postage
Royal Mail 1st Class Packages
Royal Mail Special Delivery
International Express Service